Custom AI voice agents that answer and make your calls, book appointments, qualify leads and pass the rest to your team.
The voice agents we build most often, the speech AI around them, and any other call your team takes.
Calls answered at any hour: questions settled from your own help content, orders and accounts looked up, and the rest passed to your team with notes.
Appointments booked, moved and cancelled in your calendar, with a text to confirm.
Callers say what they need instead of pressing numbers, and reach the answer or the right person.
New leads called back within a minute, qualified against your criteria and booked into a rep's calendar, with the notes in your CRM.
Outbound calls that confirm appointments, chase renewals and follow up on quotes, within consent and calling rules.
A talk button in your app, on your website or on a device, like a kiosk or a car, that answers from your data and does the task.
Calls, meetings and consultations turned into searchable transcripts and notes, with who said what and the actions agreed.
Every call transcribed and scored for outcome, sentiment and script, so your team reviews the calls that need it.
Speech translated as it's spoken, for calls, meetings and live events, as captions or a translated voice.
Your text read aloud in a natural voice, or a voice of your own, for phone lines, apps, videos and accessibility.
Six steps, from the calls you want handled to an agent your callers talk to every day.
The calls worth automating, how each should end, and when a person takes over.
The script, the voice and the turn-taking agreed as sample calls you can listen to, with a dated estimate.
Telephony, speech, your calendar and your CRM connected in one pipeline.
Hundreds of simulated calls with accents, noise and interruptions, and the latency checked.
Live on a share of your calls first, then on all of them once the numbers hold.
Calls reviewed every week, with prompts and flows tuned from what went wrong.
The calls worth automating, how each should end, and when a person takes over.
The script, the voice and the turn-taking agreed as sample calls you can listen to, with a dated estimate.
Telephony, speech, your calendar and your CRM connected in one pipeline.
Hundreds of simulated calls with accents, noise and interruptions, and the latency checked.
Live on a share of your calls first, then on all of them once the numbers hold.
Calls reviewed every week, with prompts and flows tuned from what went wrong.
What we can build into a voice agent, chosen for the calls it takes.
Speech recognised as it's spoken, and the answer started before the caller hears a pause.
Interrupted, it stops, listens and picks up from there, as a person would.
Calls pass to your team with a summary, so nobody asks the caller to start again.
It books, looks up and updates records during the call, each tool with its own permissions.
Calls answered on the numbers you already have, through your phone system or a SIP trunk.
Every call transcribed and summarised, with outcomes to review week by week.
It answers in the caller's language, in a voice chosen for your brand.
Simulated calls with accents, noise and interruptions run against every change.
Recording consent asked where the law requires it, and card numbers kept out of transcripts.
Starting something new with AI, or adding it to software you already have.
An AI MVP with the features that matter most, to launch and learn.
An AI product designed, built and launched in full, by one team.
AI engineers join your team, or a dedicated team runs the work.
AI built into the systems you already run, working with your data and permissions.
A demo or proof of concept made reliable, secure and measured, ready for real users.
Hosted and monitored, with models evaluated and updated as your data changes, agreed with you.
Custom software development across industries: web, mobile and AI applications, built and security-audited by one team.
We also build software for insurance (insurtech), government (govtech), energy and media. If your industry is not listed, we can still build for it.
Three products of our own, designed, built and kept running by the team that would build your voice agent.
Retail · SaaS
A point-of-sale system that keeps sales, stock and receipts together on till, tablet and phone.
Travel
A travel booking app whose AI assistant finds flights, hotels and trip ideas, through to a confirmed booking.
AI
An AI assistant for customer support and sales that answers questions and guides buyers.
What teams ask before they let an AI answer their phones, answered plainly.
Calls that repeat and have a clear finish: booking and rescheduling, order status, first-line support, qualifying a lead. Calls with high stakes or strong feelings are better with a person from the start, and we'll say which of yours are which.
A phone menu makes callers press numbers through fixed options. A voice agent understands what the caller says, asks a follow-up when it needs one, and does the task — books, looks up, updates — or passes the call to the right person.
Usually, yes. It connects to your phone numbers or SIP line, and to your calendar, CRM, help desk and order system through their APIs, each with only the permissions it needs. In an app or on a website it runs behind a talk button instead of a number.
They should, and we set it up that way: the agent says so at the start, wherever the law requires it and wherever you prefer. A natural voice and quick replies keep the call easy, and a person is always one request away.
It says so and transfers the call to your team with a summary of what was said and done, so the caller doesn't repeat themselves. Out of hours, it takes a message or books a callback.
Most of the languages your callers use, English, Spanish and Portuguese among them, switching when the caller does. Voices and pronunciation are tested in each language before launch.
Fast enough for a phone call: usually under a second from the end of the caller's sentence. Speech is recognised while it's spoken, and the agent stops talking when the caller interrupts.
We set recording notices and consent for each country, keep card numbers and other sensitive details out of transcripts, and keep audio and transcripts in the region you choose. Outbound calls follow the calling rules where they're made, such as PECR in the UK.
Either. Vapi and Retell get a standard call flow live quickly; LiveKit or Pipecat on your own infrastructure give full control over the models, the speech, the speed and the data. We recommend one after looking at your calls, and the agent stays yours either way.
Choosing the calls and designing the conversation takes one to two weeks, a working agent on simulated calls two to six, and a pilot on real calls a few weeks more. Running cost is per minute of calls — speech, voice and model — which we estimate before we build. After a first call we send a written estimate.
